Privacy Policy

This Privacy Policy explains how TransArk LLC("TransArk," "we," "us," or "our") collects, uses, shares, and protects information when you use our mobile applications available on the Apple App Store and Google Play (the "Apps") and our website (together, the "Services"). By using the Services, you agree to this policy. If an individual App has its own privacy notice, that notice supplements this policy.

1. Information We Collect

We collect only the information needed to provide and improve the Services. Depending on the App and the features you use, this may include:

• Information you provide: such as your name, email address, account credentials, messages you send to support, and any content you choose to enter in an App.
• Device and usage information: such as device model, operating system version, app version, language, crash logs, diagnostics, and how features are used.
• Identifiers: such as an app-specific user ID or a push notification token, used to operate your account and deliver notifications you opt into.
• Permission-based data: such as camera, photos, microphone, contacts, or location — collected only if an App requests that permission, you grant it, and the feature you are using needs it. You can revoke permissions at any time in your device settings.

We do not knowingly collect sensitive information (such as health, financial, or biometric data) unless an App clearly discloses it and you explicitly choose to provide it. Payments for in-app purchases are processed by Apple or Google; we do not receive your full payment card details.

2. How We Use Information

• To provide, operate, and maintain the Services and your account
• To respond to support requests and communicate with you
• To diagnose crashes, fix bugs, and improve performance and features
• To send notifications you have opted into
• To protect the security and integrity of the Services and prevent fraud or abuse
• To comply with legal obligations

We do not sell your personal information, and we do not use it for targeted advertising or track you across other companies' apps and websites. If an App ever does so, it will ask for your permission first as required by Apple's App Tracking Transparency framework and Google Play policies.

3. How We Share Information

We share information only in these limited cases:

• Service providers: trusted vendors that help us run the Services — for example cloud hosting, crash reporting, analytics, and email delivery — who may process data only on our behalf and under confidentiality obligations.
• Platform providers: Apple and Google, as needed to distribute the Apps, process purchases, and deliver push notifications, under their own privacy policies.
• Legal reasons: when required by law, or to protect the rights, safety, or property of TransArk, our users, or others.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this policy.
• With your consent: in any other case, only when you tell us to.

4. Data Retention

We keep personal information only as long as needed for the purposes described above — generally while your account is active — and then delete or anonymize it, unless we are required to keep it longer for legal, security, or accounting reasons.

5. Account and Data Deletion

You can request deletion of your account and associated personal data at any time. Where an App offers accounts, you can delete your account from within the App's settings. You can also email us at sales@transarkllc.comwith the subject "Delete my data" and the name of the App and the email address associated with your account. We will confirm your request and delete your data within 30 days, except for information we must keep by law. Uninstalling an App stops further collection from that device but does not by itself delete data stored on our servers.

6. Data Security

We use industry-standard safeguards, including encryption in transit (HTTPS/TLS), access controls, and secure cloud infrastructure, to protect your information. No method of transmission or storage is completely secure, but we work to protect your data and will notify you of a breach where required by law.

7. Your Rights and Choices

Depending on where you live (for example under the GDPR in the EU/UK or the CCPA/CPRA in California), you may have the right to access, correct, delete, or receive a copy of your personal information, to object to or restrict certain processing, and to withdraw consent. To exercise these rights, contact us at sales@transarkllc.com. We will not discriminate against you for exercising your rights. You can also control permissions and notifications in your device settings at any time.

8. Children's Privacy

Our Services are not directed to children under 13 (or the equivalent minimum age in your country), and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us and we will delete it.

9. International Transfers

We are based in the United States, and your information may be processed in the United States or other countries where our service providers operate. Where required, we use appropriate safeguards for these transfers.

10. Our Website

Our website uses Vercel Analytics to understand aggregate traffic (such as page views and referring sites). It does not use cookies to track you. If you contact us by email or through the contact form, we use the information you send only to respond to you.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will change the effective date above and, for significant changes, notify you in the App or by other appropriate means.

12. Contact Us

If you have questions or requests about this Privacy Policy or your data, contact TransArk LLC at sales@transarkllc.com.